UAE Fair Refund Framework

Refund & Cancellation Policy with Fair & Transparent Terms

This policy explains how refund requests are handled for Rekha Kacheri EDU-STRATEGIST. It includes clear service and digital product terms, bilingual guidance, and mandatory UAE consumer rights protections.

توضح هذه الصفحة كيفية التعامل مع طلبات الاسترداد لدى Rekha Kacheri EDU-STRATEGIST، مع شروط واضحة للخدمات والمنتجات الرقمية، وشرح ثنائي اللغة، وحماية حقوق المستهلك الإلزامية في دولة الإمارات.

Terms visible before payment Pro-rata fairness after work starts UAE non-waivable rights preserved
Submit a Refund Request Email: hello@rekhakacheri.com

Policy Snapshot

Updated Template
  • Refund terms are shown before payment so buyers can make an informed decision.
  • Full refund when cancellation is confirmed before work begins.
  • Fair pro-rata review after work starts, always subject to mandatory UAE legal rights.
  • Completed customised service is generally non-refundable for change-of-mind, unless law requires otherwise.

Editable fields

Refund request window: [__ days]

Refund review period: [__ business days]

Service delivery timeline: [__ business days or as agreed]

Business Identity & Contact Details

This policy applies to services and digital materials sold by Rekha Kacheri EDU-STRATEGIST. We provide educational strategy and advisory support. We do not provide recruitment services and we do not guarantee admissions, visas, jobs, or placement outcomes.

Business Name

Rekha Kacheri EDU-STRATEGIST

Email for Requests

hello@rekhakacheri.com

Jurisdiction Focus

UAE mandatory consumer rights

Core Refund & Cancellation Principles

The principles below are the operational baseline for all refund and cancellation decisions.

1) Terms shown before payment

Refund and cancellation terms are displayed before checkout and payment confirmation.

2) Full refund before work begins

If a paid service is cancelled before any work starts, a full refund is issued to the original payment method.

3) Fair pro-rata after work starts

If work has started, a fair pro-rata assessment is made based on completed scope, resource time, and delivered value, subject to mandatory UAE consumer rights.

4) Completed customized services

Completed customised services are generally non-refundable for change-of-mind requests, unless applicable law requires a different remedy.

5) Digital product quality remedies

If a digital product is defective, corrupted, inaccessible, or materially misdescribed, repair, replacement, or refund may be offered as appropriate.

6) Duplicate payment and technical errors

Duplicate charges or technical payment gateway errors are refunded once verified.

7) Required request details

A valid refund request must include customer name, order reference, payment evidence, and reason for request.

9) Review and banking timeline

Requests are reviewed within [__ business days]. Once approved, additional bank processing time may apply.

10) Mandatory UAE rights remain

Nothing in this policy limits, waives, or replaces non-waivable consumer rights under applicable UAE law.

Service Cancellation Stages

For consultancy or strategy services, refund amount depends on the stage of delivery and documented work already completed.

Pre-Work Cancellation

Cancellation before work begins receives a full refund.

In-Progress Cancellation

If work has started, refund is assessed on a fair pro-rata basis considering actual progress and effort.

Completed Customized Work

Completed customized services are generally non-refundable for change of mind, subject to mandatory law.

Typical service timeline: [__ business days or as agreed] from onboarding and payment confirmation.

Digital Product Remedy Matrix

When a digital item fails expected quality standards, remedies are applied proportionately.

Defective / Corrupted File

First remedy is corrected file delivery. If unresolved, a replacement or refund is issued.

Inaccessible Content

Access support and technical troubleshooting are attempted first, then replacement or refund if access cannot be restored.

Materially Misdescribed Product

If product content is materially different from what was described, an appropriate remedy includes correction, exchange, or refund.

Duplicate or Technical Payment Error

Verified duplicate charges and technical transaction failures are refunded to the original method.

How to Request a Refund

Submit your request by email within [__ days] of purchase or issue discovery.

  1. Include full name used for order.
  2. Include order reference / transaction ID.
  3. Attach payment evidence (receipt, statement screenshot, or gateway confirmation).
  4. Explain your reason for refund request.
  5. Send all details to hello@rekhakacheri.com for review.

Refund Request Form (No payment endpoint)

Editable Timeline Placeholders

Keep these placeholders visible for legal/operations review and replace them once your exact policy values are approved.

Refund Request Window

[__ days]

Count starts from payment date or issue discovery date, as applicable.

Refund Review Period

[__ business days]

Internal review period before decision and notification.

Service Delivery Timeline

[__ business days or as agreed]

Timeline may vary by service scope and documented agreement.

Non-Waivable UAE Consumer Rights

This policy is designed to be fair and transparent. If any policy clause conflicts with a mandatory legal right, UAE law prevails and that right remains enforceable.

Legal Note

Nothing here removes statutory rights, complaint rights, or legal remedies available under mandatory UAE consumer law.

Frequently Asked Questions

Practical clarifications about timing, evidence, and refund outcomes.

Yes—if cancellation happens before any work begins, the policy provides a full refund.

It means refund amount is calculated based on completed scope, consultant effort, and already delivered outputs.

Verified duplicate or technical payment errors are refundable to the original payment method.

Expected internal review time is [__ business days], then banks may add processing days for transfer.

Completed customised services are generally non-refundable for change of mind, but mandatory UAE rights still apply.

Send all required details to hello@rekhakacheri.com for official review.

Need clarification before purchase? Ask first.

Transparent terms reduce disputes. Reach out with service scope questions, policy clarifications, or digital access issues before you pay.

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Educational strategy guidance only. No recruitment service, no guaranteed admissions, no guaranteed jobs.